Refund Policy

We want Terravo pricing and cancellation terms to be clear and fair. If you think you have been charged in error, contact hello@terravo.co.uk.

This refund policy sits alongside your statutory rights. Nothing here removes any rights you may have under consumer law.

Paid plans renew automatically unless cancelled before the next renewal date. Cancelling stops future renewals, but does not normally backdate or reverse a charge that has already been taken for the current billing period.

If a subscription is cancelled, access usually continues until the end of the paid period unless we state otherwise.

If you are a consumer buying a digital subscription online, you may have a legal cancellation period under UK consumer law.

However, if you ask us to begin supplying the paid digital service straight away, and the service has already started during that period, we may reduce or refuse a refund to reflect the service already provided, to the extent permitted by law.

We may offer a full or partial refund where there has been a duplicate charge, a clear billing error, a technical failure that prevented access to the paid service for a material period, or another circumstance where a refund is appropriate.

We review refund requests case by case.

Unless we agree otherwise in writing, business, agency, and commercial subscriptions are generally non-refundable once a billing period has started, except where required by law or where we have charged incorrectly.

Email hello@terravo.co.uk with your account email address, the plan involved, the date of charge, and the reason for your request.

We may ask for extra details to verify the account and investigate the request.

If you believe a payment is fraudulent, contact us as soon as possible before opening a chargeback where you can. That gives us a chance to investigate and resolve the issue faster.