Terms of Use

These terms apply to anyone accessing or using the Terravo platform, whether as a visitor, registered user, buyer, seller, landlord, tenant, developer, agent, or business customer.

The service is provided by Terravo. If you need to contact us about these terms, email hello@terravo.co.uk.

Terravo provides property search, listing, scoring, alerts, reports, renovation estimates, market data views, CMA valuation tools, landlord management tools, and other information and productivity tools. These outputs are provided for general information and product functionality only.

Terravo does not provide legal advice, financial advice, mortgage advice, planning advice, surveying advice, tax advice, investment advice, or valuation advice. You should always obtain your own professional advice before relying on property information for a purchase, sale, investment, letting, financing, or legal decision.

Terravo is not an estate agent, letting agent, mortgage broker, financial adviser, surveyor, solicitor, or conveyancer. Agents using the platform remain independently responsible for compliance with all applicable professional and regulatory requirements.

You are responsible for keeping your account credentials secure and for all activity on your account.

You must provide accurate information when creating an account, using alerts, saving properties, creating listings, or subscribing to paid plans.

You must be at least 18 years old to create an account or use paid features.

Agents and other users who upload or publish listings are responsible for ensuring their listings are lawful, accurate, non-misleading, and do not infringe third-party rights.

You must have the right to upload any photos, descriptions, floorplans, EPC-related data, or other content you submit to the platform.

We may remove, suspend, or edit listings or content that appear unlawful, misleading, abusive, infringing, or damaging to the service.

Estate agents and letting agents using Terravo remain responsible for compliance with all applicable laws and regulations governing their profession, including but not limited to the Estate Agents Act 1979, the Consumer Protection from Unfair Trading Regulations 2008, the Tenant Fees Act 2019, and the Consumer Rights Act 2015.

Agents are required by law to be a member of an approved redress scheme (such as The Property Ombudsman or the Property Redress Scheme). Membership of such a scheme is a condition of trading and is not provided by Terravo. Disputes between agents and their clients should be directed to the relevant redress scheme.

Agents are required to hold valid professional indemnity insurance and to comply with anti-money laundering regulations, including carrying out appropriate client due diligence. Terravo does not perform AML checks on behalf of agents and agents must carry out their own obligations under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

Where a listing involves a property that requires an Energy Performance Certificate under the Energy Performance of Buildings (England and Wales) Regulations 2012, it is the agent's responsibility to ensure a valid EPC exists before marketing the property. Terravo does not verify EPC compliance on your behalf.

Listing descriptions, pricing, and property details published through Terravo remain the agent's responsibility. AI-assisted tools such as Quick List and the CMA tool generate draft outputs for agent review and must not be published without verification. Agents are responsible for all content they publish.

Terravo includes AI-assisted features including search interpretation, match scoring, listing suggestions, photo intelligence, renovation estimates, property reports, CMA valuations, and planning data summaries.

AI outputs may be incomplete, outdated, or wrong. They are intended to assist, not replace, professional judgement or due diligence. You should independently verify important information before relying on it.

CMA valuations are based on Land Registry price paid data, comparable listings, and AI analysis. They are not formal RICS valuations and should not be presented as such. They are indicative estimates for professional use only.

We do not use your listing content or personal data to train AI models. AI processing uses Anthropic Claude; see our Privacy Policy for details of how data is handled by third-party AI processors.

The Terravo Landlord Suite provides portfolio management, tenancy administration, maintenance tracking, and finance tools for informational and organisational purposes only.

Legal notice templates (including Section 8 and Section 21 notices) are provided as a general guide only. They do not constitute legal advice and may not reflect the most recent legislative changes. Landlords should take independent legal advice before serving any legal notice. Terravo accepts no liability for errors or omissions in notice templates or for reliance on them without professional verification.

Rental yield calculations and financial summaries are illustrative only and do not constitute investment or financial advice.

Some parts of the service are free and others are paid. Paid subscriptions are handled through Stripe.

If you begin a paid plan, you agree to the pricing, billing cycle, and renewal terms presented at checkout. Unless stated otherwise, subscriptions renew automatically until cancelled.

You are responsible for any taxes, fees, or charges associated with your subscription where applicable.

If you are a consumer purchasing a digital subscription, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the subscription beginning (the “cooling-off period”) without giving a reason.

However, if you request that the digital service begins immediately within the cooling-off period, and we begin providing it, you acknowledge that you lose your right to cancel once the service is fully performed. Where the service has only partially begun, we may reduce the refund proportionally to reflect the service already provided.

Our refund policy sets out the full process for cancellations and refund requests.

You can usually cancel a renewing subscription before the next billing date to avoid future renewal charges.

Our separate refund policy explains how we handle billing mistakes, cooling-off rights, subscription cancellation, and refund requests. See Refund Policy.

You must not misuse the platform, including by attempting unauthorised access, scraping at abusive scale, interfering with security, uploading malware, publishing fraudulent listings, or using the service in a way that infringes the rights of others.

You must not use Terravo to send spam, misrepresent property details, impersonate another person or business, or generate unlawful or discriminatory content.

You must not use the platform for any purpose that violates UK law, including data protection law, consumer protection law, money laundering law, or competition law.

The Terravo platform, branding, site design, software, and original content are owned by or licensed to us unless otherwise stated.

You retain rights in content you upload, but you grant us the rights reasonably needed to host, display, process, optimise, analyse, and distribute that content through the Terravo service.

Terravo does not hold a Financial Conduct Authority (FCA) authorisation and does not provide regulated financial advice or regulated mortgage advice. Tools such as the mortgage calculator, deal analyser, and yield calculator are provided for information and illustrative purposes only and do not constitute a recommendation to borrow, invest, or act in any particular way.

Nothing in the service constitutes a financial promotion under the Financial Services and Markets Act 2000 or a regulated mortgage contract.

We may update, suspend, or remove features at any time. We do not guarantee uninterrupted availability, permanent storage, or that every feature will remain unchanged.

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, Terravo is provided on an as-available basis and, to the fullest extent permitted by law, we exclude implied warranties and limit liability for indirect or consequential loss.

If you use Terravo as a consumer, your statutory rights are not affected. If you use Terravo as a business, our total liability to you will, to the extent permitted by law, be limited to the amount you paid us for the relevant service in the twelve months before the claim arose.

We accept no liability for losses arising from your reliance on AI-generated outputs, CMA valuations, planning data summaries, renovation estimates, or any other indicative tool without independent professional verification.

We may suspend or terminate access where these terms are breached, where use appears unlawful or abusive, or where continued access would create legal, technical, or reputational risk.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales, unless mandatory law says otherwise.

If you have a complaint about the service, billing, or content on the platform, email hello@terravo.co.uk first so we can try to resolve it quickly and informally.

If you are a consumer and remain unsatisfied after contacting us, you may be able to seek alternative dispute resolution through a certified ADR provider or pursue a complaint through your local Citizens Advice service. Online disputes may also be referred to the EU Online Dispute Resolution platform if applicable.

If you are an agent in dispute with a client, your approved redress scheme should be the first point of escalation — not Terravo, as we are not party to the agent-client relationship.